SRE as a Service is an engineering-led approach to reliability, not a help desk. Instead of reacting to outages, we proactively design your systems for resilience using SLIs, SLOs, and Error Budgets. Traditional managed support fixes problems after they happen; we engineer to prevent them, automate away toil, and give your team full observability into why failures occur, not just that they occurred.

No, and that’s intentional. Chasing 100% uptime is a myth that leads to over-engineering and slower product delivery. Instead, we establish realistic Service Level Objectives (SLOs) with you and manage an Error Budget that lets your team balance innovation velocity with stability. This data-driven approach means smarter trade-offs, not arbitrary perfection targets.

Yes. We integrate directly with your alert management platforms and take operational ownership of on-call schedules. Beyond just responding to incidents, we design systems for automatic failure recovery and run blameless post-mortems after every significant event, so the same issue doesn’t page your team twice.

We work cloud-natively across the modern SRE stack, Kubernetes, Terraform, Prometheus, distributed tracing, and structured logging tools. Our philosophy is infrastructure-as-code: everything managed in version control, nothing done manually that can be automated.

We start with a no-pressure technical consultation to understand your current reliability posture, pain points, and SLO gaps. From there, we define scope and embed as an extension of your engineering team. You stay focused on product; we handle the operational complexity. Kloia has teams across London, Istanbul, Amsterdam, Dubai, Delaware, and Hyderabad, so we work across timezones.